To use my exceptional problem-solving and technical skills to contribute to a customer support organization.
Consistent high CSAT
Remote troubleshooting
Creative problem solving
Motivated
Quick Learner
Organized
Resourceful
Self-Directed
Customer Relationship Manager
SAN/NAS
Linux
VMware
Windows Server
Dell EMC • 11.2018 - Present
Resourceful, professional, and knowledgeable. Provide whole picture solutions for Storage Center (Compellent) SANs and FluidFS NAS devices. Produce complete solutions for customers while enhancing their knowledge and confidence in the product. Support a wide variety of server operating systems including multiple Linux distributions and Windows Server, as well as supporting hypervisors such as VMware ESXi and Microsoft Hyper-V. Frequently troubleshoot both iSCSI and Fibre Channel storage network connectivity. Enhanced my technical ability by taking formal classes such as VMware Install, Configure, Manage 7.0 as well as Dell provided classes in Linux (RHEL) and Windows Server.
Business Communication Group, LLC • 04.2015 – 11.2018
Organized and efficient. Provided technology troubleshooting and training. Regularly worked on communication analysis, project management, organization, research, proofreading, editing, as well as content creation and selection.
Shakopee Public Schools • 06.2016 - 06.2018
Taught students with Learning Disabilities, Emotional and Behavioral Disorders, and Autism data-driven lessons using researched based methods. Heavily integrated technology into the classroom. Created online lessons and support aids.
Electronic Funds Source, LLC • 05.2012 – 04.2015
Resourceful and efficient team lead. Consistently exceeded productivity goals. Customer focused with creative problem-solving skills and innovative solutions. Resolved escalated client issues and provided coaching and resources to the team. Developed company intranet using Google Site.
May 2016 • Minnesota State University, Mankato
3.94 GPA. Graduated Magna Cum Laude, Dean’s High Honor Roll each semester, member of Phi Lamba Theta Honor Society.
May 2012 • Normandale Community College
3.8 GPA. Graduated with Honors, Dean’s high honor roll each semester, member of Phi Theta Kappa Honor Society.